FAQs

If you are experiencing trouble placing your order, we are available to help you by phone Monday through Friday, 8 a.m. to 4 p.m.  Please call (310) 639-6000 x107 and ask for Andrea.

https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/diy-cloth-face-coverings.html

Cloth face coverings should—

  • fit snugly but comfortably against the side of the face   YES!
  • be secured with ties or ear loops  YES!
  • include multiple layers of fabric  YES!
  • allow for breathing without restriction  YES!
  • be able to be laundered and machine dried without damage or change to shape  YES!

CDC on Homemade Cloth Face Coverings

CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission.

CDC also advises the use of simple cloth face coverings to slow the spread of the virus and help people who may have the virus and do not know it from transmitting it to others.  Cloth face coverings fashioned from household items or made at home from common materials at low cost can be used as an additional, voluntary public health measure.

Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.

The cloth face coverings recommended are not surgical masks or N-95 respirators.  Those are critical supplies that must continue to be reserved for healthcare workers and other medical first responders, as recommended by current CDC guidance.

The masks are made of 100% polyester fabric.

OUR MASKS ARE ONE SIZE FITS MOST

TYING YOUR MASK with ear loops
Simply tie the ends of the strings on each side of the mask into a loop knot to achieve the desired size of the loop to fit over your ear or Ear Saver System™ (Patent Pending) headgear.

HOW TO TIE A LOOP KNOT
1) On one side of the mask, grasp the two strings together.
2) Make a loop using both strings together, putting the free ends at the back of the loop
3) Pass the free ends of the string through the loop, coming around from the front of the loop
4) Tighten the loop by pulling on the free ends of the string
5) Repeat the process for the strings on the opposite side of the mask

TYING YOUR MASK to wear without ear loops
If you don't want to wear the mask with ear loops, then use the full tie to wrap to the back of your head and simply tie a basic knot and bow at the back of your head.

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Custom branded PPE is our specialty. When you combine our American Made high quality products with our super-fast turnaround, it is a no brainer to contact us for your corporate or quantity custom logo orders. Starting with minimums as low as 50 pieces, we can offer you a quote for your custom branded PPE.

We are able to add custom printed logos to masks and face shields. Additionally our embroidery services are offered on caps, beanies, visors and masks.

Our best value is in ordering our unique Ear Saver System™ (Patent Pending) Employee 3-pc PPE set – printed logo mask, printed logo shield and embroidered cap ESS set starts as low as $39.99 per employee. Act now to equip your staff and preserve your branding with the Ear Saver System™ (Patent Pending) 3-pc Set.

Request a quote.

Individuals should be careful not to touch their eyes, nose, and mouth when removing their face covering and wash hands immediately after removing.

Face coverings should be routinely washed depending on the frequency of use.

These can be hand washed using laundry detergent and warm water. Hang dry. Do not tumble dry as this may cause the wires across the bridge of the nose to break.

 

We are offering an Adult and a Juniors size. Please use with supervision when buying for minors. Sorry, but we do not offer a “baby” size.

Due to the current COVID 19 crisis and the possibility of contamination to the product(s) once delivered, all sales are final. We are not able to give refunds or allow returns. Everyone at Sew What? extends their extreme thanks for your kind understanding.

All website orders for in stock items will ship within 1-3 business days. Lead time for telephone or custom logo orders will be quoted at the time your order is placed.

If you selected USPS Priority shipping, it will ship via USPS Priority Mail, with a tracking number with NO signature required. If you selected First Class Mail shipping, it will be shipped via USPS First Class Mail with a tracking number. Priority Mail usually delivers within 1 to 4 days and First Class Mail usually delivers within 4 days, but please be patient as the USPS is currently experiencing many delays in delivery. Once your order has shipped, we have no control over the shipping process with the US Postal Service.

Yes – we can quote you an international shipment.  Please email your product list and your mailing address and we will reply with a manual quotation for your items to include international shipping.  Email to: c19response@sewwhatinc.com   Please note that there may be delays or some location restrictions with international shipping, and we will do our best to inform you prior to confirming your international order.

If your order has not arrived within 4 business days, please email us at c19response.sewwhatinc.com, and we will get you the tracking information.

Acceptable cleaning solutions:
Dish soap and water
70% alcohol
Denatured alcohol
Hydrogen peroxide cleaning solution

Acceptable cleaning fabrics:
Facial tissue
Microfiber cloth

*Do not use a shop rag, paper towel, t-shirt etc to clean the shield. The fabrics, although soft to the touch, contain coarse fibers that can cause scratches. Using incorrect cleaning solutions or fabrics can damage the shield.

THESE ARE NOT MEDICAL GRADE MASKS and adding a filter will not upgrade them to medical grade masks. We suggest that you insert (1) standard medical paper mask into the sleeve so that you can extend the life of the paper mask. Do not wash with the additional layer inserted.

Yes! Buy a Sew What? T-shirt to help us keep our effort going strong. Thank you!

Sew What? Inc. will donate $1 of each specific mask sale to their corresponding charity.  For example, if you buy a "Save Our Rhino" mask, we will donate $1 to the Council of Contributors.  If you buy two "Save Our Rhino" masks, $2 will be contributed to the Council of Contributors.  Donations are only made on the purchase of Cover Up for a Cause masks and only to the charity listed on their product page. 

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